Not receiving text messages after US Roaming expires

[jf]

Hi,

1. Could you fix my account, I am not receiving text messages anymore after my us roaming expired last night! (I can call and send text, but not receive texts, even from PM subscribers).

2. How do we prevent this from happening? Since you can't tell you are not receiving them anymore.

@Shazia_K

Thanks,

JF

[cellphoneuser1]

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@baart0910 wrote:

I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.

thanks

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It'll fix itself in 24 hrs. Or open a ticket to moderators. Click the question mark and type - rep.

[Dunkman]

@baart0910 

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@baart0910 wrote:

I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.

thanks

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Usually the problem fixes itself within 24 hours.  Known glitch in the system. 

You can contact moderator for help.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[baart0910]

I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.

thanks

[Anonymous]

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@Shazaee wrote:

I need to have my account reset please I have the same problem not getting text after us roaming plan ended.

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@Moderator_Team < Click this and start the process.

[Shazaee]

I need to have my account reset please I have the same problem not getting text after us roaming plan ended.

[MarkJ]

Yes I read the thread seems I basically just have to wait until it expires for this to work unless one of the moderators helps me out? I have messaged one just waiting for a reply now. Hope something can be done soon.

[Anonymous]

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@MarkJ wrote:

Hello I believe I am having the same issue. I am not receiving any texts following a US roaming add on and this expires tomorrow. I am able to send texts but not receive any. Please let me know if there is something I can do I have reset my phone and reconnected to the network with no change.

Thanks,

Mark

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Did you read the thread you managed to post into?

Did you send a message to the mods?

But it looks like by the time they'd get back to you that the add-on will have expired and that seems to fix it (after a restart).

[MarkJ]

Hello I believe I am having the same issue. I am not receiving any texts following a US roaming add on and this expires tomorrow. I am able to send texts but not receive any. Please let me know if there is something I can do I have reset my phone and reconnected to the network with no change.

Thanks,

Mark

[DrDjuro]

For the record, I can confirm that contacting the moderators per instructions above helped resolve the issue within 2h of my initial contact. I'm very happy with their responsiveness and a quick resolution.

[srlawren]

@DrDjuro 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[DrDjuro]

I have the same problem today. Is there a solution to this issue, or I have to wait for it to go away?

[jf]

All good now. Thanks @Mary_M

[Mary_M · Accepted solution]

Hey @jf,

I have just sent you a private message, please view it 🙂

Regards,

Mary

[jf]

Thanks for checking. Text msg returned after about 24hrs (not a fan, since there is no way to know you can't receive them). I was told by a friend I lost voice mail as well ( that one came back yesterday)

Still don't have data from my bundle (had to purchase addon to stay functional) and haven't been able to see usage since the last "fix" on my account this spring. They are working on the issue.

[srlawren]

@jf has anything changed since your last update?

[jf]

I've been rebooting every hour or so hoping issue will get resolved but it hasen't yet.

Since my last reboot I now lost data. So I only have voice service now. 

JF

[srlawren]

Hi @jf,

Unfortunatley, this bug affects some customers when a US Roaming add-on expires.  This *should* resolve itself within 24 hours, so try rebooting your phone about mid-day tomorrow and get someone to send you a test message.  Under normal circumstances, I would suggest you private message the moderator team and ask them to help, as they can force the fix on their end.  However, unfortunately, right now there is a very popular promo plan running and the moderators are taking up to several days to get to requests.  I know they try to process them in approximately first in first out order, so yours request would take several days, by which time it should already have resolved itself.

[jf]

Thanks, This has been tried without success multiple times before posting. As reported by other users, account needs to be fixed by a mod.
JF

[Samianauman]

Incoming text have nothing to do with u.s roaming i would say try reboot your device or also try your sim in other phone if available to check if its device issues or service.