Not receiving phone calls or SMS

[timing]

Hey all,

For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call.

I tried to look through the forum but really didn't find anything.  I haven't changed my plan or added any new add-ons for the last couple of months.

One thing I tried, that I read on the forum, was to report the phone as being lost/stolen, then after a couple of minutes, say it was found and restart the phone.  Still nothing.

Any suggestions?

[hairbag1]

Log into My Account...look for Make a Payment.

[timing]

@Anonymous 

It has voicemail settings, but no call forwarding anywhere.  It's a Samsung S7.

With regards to the $1 payment, I can't for the life of me find where to do that.

[Anonymous]

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@timing wrote:

@Arcel 

For some odd reason, I don't have that option on my phone.

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It must. How else would it get to voicemail? That's a form of call forwarding.

What make/model phone do you have?

How'd you make out with the $1 idea? Seriously. It has been known get things going.

[hairbag1]

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@timing wrote:

@hairbag1 

Yep, I did that at the very beginning.  Still nothing.

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I have heard recently of a problem similar that was corrected by powering down phone, remove sim and use a pensil eraser to "buff up" the contact on the sim. Another longshot, I know. Good luck.

[timing]

@hairbag1 

Yep, I did that at the very beginning.  Still nothing.

[hairbag1]

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@timing wrote:

@Arcel 

For some odd reason, I don't have that option on my phone.

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Sounds like you've tried all the obvious things. How about power down the phone,  removing your sim card for a moment, then reinstalling and rebooting. It's a longshot but give it a try. Let us know how you make out. Good luck.

[timing]

@Arcel 

For some odd reason, I don't have that option on my phone.

[Dunkman]

@timing 

It is unfortunate that you do not have an extra phone lying around.  We are still uncertain whether it is a hardware issue versus PM service.  

If all fails, you could try to contact moderator to see whether it is a PM service issue. Expect 1-2 day wait.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Arcel]

See if Call Forwarding is turned on. Go to Settings - Phone - Call Forwarding and make sure it's off...

[timing]

@PM100 Everything looks fine.  Payment was made and everything is good order.

[PM100]

When you log into your self serve account does everything look copacetic?

[Anonymous]

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@timing wrote:

@PM100 

1. They get voicemail.

2. WiFi and Internet work (even on data).

3. Phone is up to date.

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Here's another weird trick that hasn't been mentioned yet...manually add $1 to your account and then restart the phone.

[timing]

@PM100 

1. They get voicemail.

2. WiFi and Internet work (even on data).

3. Phone is up to date.

[PM100]

when people call you what do they get ? voice mail etc.

does wifi and internet work on your phone?

any recent updates on your phone?

[timing]

@PM100 

Just tried, no change.

[PM100]

Are you familiar with doing something like a Network Reset on your phone ? (note you would lose wifi and bluetooth stored connections) 

if yes then you could do as follows on an android phone...

To reset the network settings:

Open Settings app.
Tap General management.
Tap Reset.
Tap Reset network settings.
Tap RESET SETTINGS button.
Restart and check for the problem.

[timing]

@geopublic 

I would have loved if it was that simple, but it's not.

[geopublic]

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@timing wrote:

Hey all,

For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call.

I tried to look through the forum but really didn't find anything.  I haven't changed my plan or added any new add-ons for the last couple of months.

One thing I tried, that I read on the forum, was to report the phone as being lost/stolen, then after a couple of minutes, say it was found and restart the phone.  Still nothing.

Any suggestions?

---

@timing  Make sure you haven't turned on the do not disturb on your phone.

[timing]

@popping 

Yep, your right, I've been with PM for a while, so no, I didn't port over recently.

[timing]

@PM100 

Did that a couple of times already.

[timing]

@Dunkman 

I'm trying to find an old cell, but I'm not too sure if I have around.

Also, forgot to mention, I did look at my history, and it is showing that messages were sent.

[popping]

@timing 

From your OP, it sounds like you have been with PM for a while.  But I am going to ask a question to eliminate another possibility of not getting incoming calls or texts..

Did you port a number from other provider last couple days?

[PM100]

As a simple first step try turning the phone off and then on again.

[Dunkman]

@timing 

Can you try your SIM card in another phone?  To determine whether it is a hardware issue versus Public mobile service problem.