08-19-2023 05:50 PM
I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service when I try to make a call. No one can call me, they don't get voicemail, just says this number is no longer in service.
Someone please explain what I can do!!!! Does Public Mobile have a phone number I can call!?
Solved! Go to Solution.
08-19-2023 06:16 PM
@Chalupa_Batman- Yes they did say bank account. I suppose it could be Visa Debit (or Mastercard). I wonder if they have a chargeback method as well. I'm guessing so.
08-19-2023 06:12 PM
Don't get me wrong, I understand your intent. I was simply saying she clearly made a comment that her bank account was charged. 🙂
Unless @Jessica111 I am assuming incorrectly. Was it an actual credit card problem and not a bank account?
08-19-2023 06:06 PM
HI @Jessica111
call 1-855-4PUBLIC, follow the prompt to enter your number, if the recording tells you your next renewal date is Sept , then your renewal was ok and just a service problem.
08-19-2023 06:03 PM
@Chalupa_Batman- The intent of my question was if they had a credit card problem and the bank did chargebacks thinking everything was fraudulent and this place was impacted then the service would be halted regardless of a recent transaction.
08-19-2023 05:58 PM
@MetaMorpheusMob , @Jessica111 said "My bank account shows it went out". It has nothing to do with a credit card.
But you may have something about a SIM problem. They do fail after a long time.
08-19-2023 05:56 PM
@Jessica111 Please submit ticket with support
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-19-2023 05:55 PM
I did that already. Tried all the troubleshoot stuff. Been with Public Mobile since last fall, never had this problem until now. The number I have was one from Public Mobile
08-19-2023 05:55 PM
@Jessica111 Try rebooting the phone
08-19-2023 05:54 PM
Sounds like you need a reboot. Or you can go into network settings and remove automatic and pick Public Mobile then reboot. Should work.
08-19-2023 05:54 PM
Have you recently dealt with a credit card problem?