Not able to see the plans
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 07:45 AM
Hi, I use $39/20GB 4G and whenever I have plan to visit US, I switch back to $50 40G US-CAN plan. I got plan to visit US next month and went in to subscription page. I don't see the $50 plan. only the $65/60GB US-CAN plan is showing, neither any other plans that was available last month. Only reason I use PM is that I can change the plans easy and cheap. I know some promotional plan is for new activation only, but why am I not able to see the plans that is on your website, and not for new activation only. Is it my account problem or just that is how PM treats existing customers by hiding good plans and make them pay more expensive plans.
- Labels:
-
Plans
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 11:38 AM
I think PM really removed the plan from everywhere
But maybe better deals coming
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 11:36 AM
I could see it earlier this morning but not now
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 10:32 AM - edited 11-01-2023 10:33 AM
@kb_mv That's probably a cached page, as I can also see Oct 31 expiry dates. I don't see this plan on the BC plans page.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 10:31 AM - edited 11-01-2023 10:31 AM
@hTideGnow Are you looking at a cached page of the homepage? It's gone from mine for BC.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 10:29 AM
HI @Newtohere
I just checked my own My Account and do not see that either.
But since it is still on PM's home page, try your luck, submit ticket with agent and maybe they can change the plan for you
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But yes, Black Friday is coming, better plans are coming too
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 10:15 AM - edited 11-01-2023 10:17 AM
@Newtohere I agree that the plan seems to have gone. They're not hiding it on you - the public page at https://www.publicmobile.ca/en/on/plans#ALL (for Ontario - if you need a different province, you can switch at the top of the page) shows all plans, and is not behind a login).
However, Black Friday is coming up fast, and there's definitely a chance that the plan returns or a better plan is offered. I assume that your "next month" is December, and if if is, it may make sense to wait and see what shows up in a few weeks.
If there's no better plan, you'd have to use the $30 US add-on (which gets you 3GB of data plus calling/texting in the US for 15 days). That's definitely more expensive than what you were doing but it's a supported approach and won't leave you risking not returning to your plan. Also, you could switch to paying for your $39/20GB plan for 90 days at a time, making it $34 a month (a current deal). That would save you $5 a month (so $60 a year, paying for two US trips all by itself, and costing you less than what you were doing) and give you 60 GB of data for us over 90 days.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 10:03 AM
@Newtohere It's not listed on the website either. Looks like that plan is gone for now.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 08:55 AM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 08:07 AM
I can still see the $50 Canada-US plan on the website. But when you switch plans there's no guarantee that the one you had will be there the next time you want to switch.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 07:57 AM
I just checked my account and unable to see the $50 plan also on the website, but able to see the plan on the PM app.
Recent promo plans just ended yesterday October 31. The website might be up updating new plans.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 07:56 AM
another option is to message support and ask them to schedule a plan change for you
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 07:53 AM
Yes I tried all of these. I used app, safari, chrome and pc chrome incognito mode. I know PM website isn't the best website so I made sure it wasn't my browser.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2023 07:51 AM
@Newtohere could be just a browser cache issue, AFAIK, the $50 plan still available. Please try again using Incognito mode or use the PM app and those plans should all be there