No text message send/receive

[cuirong]

Hello, I have been having the trouble a a few month since started the service with here.

i can’t send or receive text messages

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[cuirong]

No Fido SIM card nor eSIM card!!!

[softech]

@cuirong 

make sure you removed your Fido SIM card, or disable Fido eSIM, then perform another Reset network settings after a device reboot

if it does not work, PM CS agent might need to re-provison the account.  I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[cuirong]

 it shows SOS!

[update by Softech: removed image as it shows personal info]

[slusagm]

can you receive incoming calls after removing Fido sim and have PM sim alone?

I think you need PM agent to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[cuirong]

I removed the old card and inserted new public mobile sim card. I got messages from Fido to request a yes to make the transfer. But seems that i never receive welcome messages from public mobile

[cuirong]

It was working fine with Fido. It’s an iPhone. I can’t call and receive calls but just the regular text messages are not working!!! Pls help

[hairbag1]

@cuirong 

some descriptions would help. What make / model is your cell ? Did messages work fine with previous network ? 

Please try a network reset to see if that helps. 

[slusagm]

you removed the old sim cad/esim?

if you have android, try clear data of the Messaging app, or even uninstall and reinstall Google Message