@Aj31 wrote:
Found the problem, my card expired so I renewed the updated info, so hope they see it and take a payment. Don't see how to make a payment on the website, seems I need a voucher but can't see where to buy that, is it a gift card ?
I noticed that you mentioned that the self serve site indicated that your service was still active. For whatever reason, Public Mobile has had what a was classify an unsual high amount of instances of outdated infromation being shown in customer accounts. Usually, this can be resolved by either using inognito/privacy/inprivate browsing mode if using a web browser, or by swiping down if using the Public Mobile smartphone app. I'm uncertain what actually causes this other than possibly less than opitmal software programming, but this is an issue that has hampered Public Mobile for several years.
