New subscriber but do not receive any messages or phone

[Atryan]

Hello i just subscribed from fido yesterday but i am not receiving any message or call. Who do I reach out? Someone please help. 

[CSA_PM]

Hi

I sent you a private message to your created ticket.

[golfball]

You shouldn't delete the eSIM as you then need to acquire a new one. Customer service is very busy as many people are trying to sign up for the current sale.

Is there an error showing regarding the lack of service?

[Atryan]

Hi everyone, i have no service for 3 days. Ss a final solution i deleted my esim. I scanned the qr code and no response. I am getting no response feom cr agents. I want to cancel and do a credit charge back. How can a company have no customer service? Please anyone help. I was supposed to receive some important messages.

[Frank52]

Hi @Atryan,

Sorry to hear about your activation issues. from what I am reading, people are getting some responses back from the Customer Service agents however the wait times and much longer than usual due to the promotion frenzy. The wait time is a minimum of 1 day at the moment. Hang in there. You will get a response and they will help you resolve your issue. 

[hairbag1]

@Atryan 

please use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Atryan]

Tried calling the number i was given. It goes to koodo. I tried tickets to cs agents twice. Trying to transfer number again from the app

[Sansan]

No, this os NOT normal!!

Huge roll out error with this flash promo. Very messy and untidy.

Hopefully someone will contact you tomorrow. 

What troubleshooting have you done? 

[Atryan]

I am a new subscriber. No text or calls since 2 days. Is this normal? Thinking of cancelling my service. Completely fed up.

[hTideGnow]

hi @Atryan  we are only customers here, remove the account number , that is a sensitive info that you need to share only with PM support agent

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[slusagm]

@Atryan 

i don't think the port was completed

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hairbag1]

@Atryan 

you can message customer support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437