getting support

[thomasd157]

so I thought I put in 2 tickets for support but I can't see anything anywhere.  Am I doing something wrong.  I would think at the very min I would get an  email for acknowledgement.

[CSA_PM]

Hi

I sent you a private message to your created ticket.

[CSA_PM]

Hi

I sent you a private message to your created ticket.

[golfball]

---

@thomasd157 wrote:

what do you mean?  what link?

---

The link explaining the customer service delay: https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

@thomasd157 

I have submitted 2 tickets to support over the past few days and only one has received a response so far.

[hTideGnow]

thanks @golfball 

[thomasd157]

what do you mean?  what link?

[golfball]

@hTideGnow It look like you may have posted the wrong link.

[hTideGnow]

hi @thomasd157 

should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

[slusagm]

Message them again tomorrow morning

[thomasd157]

3 days later and not one reponse from tech support.  what the hell

[thomasd157]

i got nothing for 2 days.  now it looks like I missed the 50% off deal 

[hairbag1]

@thomasd157 

it worked today January 25/'26

[thomasd157]

the last one listed 2023.. wth

[thomasd157]

if so, epic fail.  freaking respond to my questions . grrr

[thomasd157]

i do not see any response  the last  one I see is from 2023

[BKNS27]

@thomasd157 

The reply from a CS_Agent is in your Message inbox so click on your avatar top right.