Refund @CS_agent

[ScottyMews]

I ordered a sim card that never showed up and was charged for it. Who do I speak to to get my refund since there is zero customer service @CS_Agent 

[ScottyMews]

Sorry but being charged $60 for something i never recieved seems insane

[ScottyMews]

Also @hTideGnow Is says service plus sim card. So I can get a refund on the serivce at least?

[ScottyMews]

Wait so if I decided to change my mind to not use the service? And never used it..... I can't get my money back for never using a service or even receiving the product?? I understand you aren't with the company, but that seems scammy, does it not? 

[ScottyMews]

Months ago, but have not had time to go through all the loops to try and talk to a human

[hTideGnow]

hi @ScottyMews 

SIM card orders are non-refundable

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one