No service Moncton, NB

[VladimirChe]

We are in NB. We have terrible coverage service , tried rebooting but still nothing, have had this service for over 3 years and plans didn't expire. 

[Dunkman · Accepted solution]

@VladimirChe 

Is this something new?  Did you have previous issues with coverage or just recent issue?

Which model phone are you using?

Another poster also had similar problem recently:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Bad-reception/td-p/1342700

[Handy1]

@on2wheels  Telus and bell share network towers , so being on Telus Koodo or public mobile should be no different t then being on bell virgin or lucky . Roger’s is the only exception that has no partnership with Telus 

[on2wheels]

I've been with PM for 7 years and still only have 1 bar of service at home, and I'm not considered rural either. So I've come to accept that Telus just isn't a big enough player in eastern provinces to have as good of coverage as the other two big telcos.

[hTideGnow]

hi @VladimirChe 

no active report according to https://www.telus.com/en/nb/outages

try Reset network settings on the phone.  Or ask PM to check and refresh your account

[Handy1]

@VladimirChe  Can you log into your account and confirm its status ? Is it active or suspended ? 

Can also check 

Outage map in your area:

https://istheservicedowncanada.com/