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No longer use email

Jaydent
Great Neighbour / Super Voisin

I'm trying to access my Public Mobile Account.  I no longer use the email address that's associated with my account and need ro change it so that I can add funds to my account.

 

How can I change my email address to one I currently use?

3 REPLIES 3

BKNS27
Mayor / Maire

@Jaydent 

You can have the 2FA code sent by text to access your account to add funds. 
As noted by others, only a CS_Agent can help you change the email on your account through private messaging above or SIMon Chatbot below.

dust2dust
Mayor / Maire

While you wait for support to change the registered email address (two places by the way) you can buy vouchers and dial 611 to enter them. Or use real time payments in a few stores. Or if you know your 4 digit account pin then you can dial 611 and use your registered credit card.

DDM69
Town Hero / Héro de la Ville

You will need the help of a service rep to do this...

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user