No incoming call and text

[babybatara]

I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?

[softech]

@Nayhat34 

number sent, please check your community inbox

[hTideGnow]

HI @Nayhat34 

Sent!!

[Nayhat34]

Can you also send me the number for the porting support team. My friend has the exact same problem.

[softech]

@Travishaas88   

did you reboot your phone once ?  Reboot once more now and check incoming

I have sent you a porting support team number to your community inbox as well, call them and they will confirm if there was anything missing in the process

[Travishaas88]

I did I replied yes! I can call out but not receive any! 

[Travishaas88]

I’m having the exact same issue. Can you send me the number please 

[softech]

@Iceicehey sent.. please check your Community inbox

[Iceicehey]

Hi , I have the same issue with porting .Can you please also send me the number please.

[babybatara]

You are right, i just responded yes.. 

[Dunkman · Accepted solution]

@babybatara 

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@babybatara wrote:

I didnt receive any text for permission to port. Maybe because i took their sim out.. Maybe I should put back incase they text me.

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Yes, you should put the old carrier sim card in your phone. I would still call the Telus porting team number to re-initiate the port request.  You have a 90 minute window to respond to the port request text. 

[babybatara]

I didnt receive any text for permission to port. Maybe because i took their sim out.. Maybe I should put back incase they text me.

[Dunkman]

@babybatara 

Did you respond to your old carrier's  port request text?  Need to respond yes to the port request, or the port would be declined. 

Looks like that your port is stuck.  You can contact customer service agent or it would be faster to call the Telus porting team number. This number is used for porting issues only.  I will private message you the number.  Check your inbox (envelope icon on upper right corner).