No contact with network

[aquanaut20]

I have a Wheatek , Hotwav phone

Model cyber 8.

I registered, selected/paid for plan and installed the SIM, An Icon is apparent at the top of the main screen, it does not show any signal, When I attempt to make a call it displays a mesage "No Network available"  it does however register on the usage section of the web portal..

I have followed all the directions supplied by the android helper (electronic idiot).

My wife's phone on the same carrier works at this location..  and my sim registers in her phone..

I am now in limbo and need some helpful direction  ..  TIA..   Philip

[aquanaut20]

Wish to thank all that assisted,  final solution was to replace handset,,

Apparently the original was defective...

[Anonymous]

@aquanaut20 

visit Here link to you review full information for any device..

Public Mobile uses the following frequency bands:

• 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
• HSPA: 850 MHz, 1900 MHz (UMTS).

visit  Here link, to check it all Provider in Canada about compatibility with any device..

[hTideGnow]

HI @aquanaut20   I am interested if it works with other carrier's SIM at all.  

[will13am]

---

@aquanaut20 wrote:

For those interested

IMEI.info:

GSM:  850 900 1800 1900 

HSDPA:  850 900 1900 2100

HSPA+ LTE:  LTE-FDD: 800, 850, 900, 1800, 2100, 2600

 LTE-TDD: 2300

---

The phone should be compatible on 3G and LTE.  I highlighted the compatible bands above.  

[aquanaut20]

For those interested

IMEI.info:

GSM:  850 900 1800 1900 

HSDPA:  850 900 1900 2100

HSPA+ LTE:  LTE-FDD: 800, 850, 900, 1800, 2100, 2600

 LTE-TDD: 2300

[BeachNBeer]

@aquanaut20  It's dual sim? Try the sim in the other slot. People have had success with other types of phones.

[will13am]

@aquanaut20 , try doing a manual network search and see what shows up.  Ideally the setting should be on auto, allowing the network selection to be made based on the SIM card that is in the phone.  

[Anonymous]

@aquanaut20 

if you try your Sim card in another device and not working you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Dunkman]

---

@aquanaut20 wrote:

Thank guys, I have already tried all the suggestions, the phone supplier states this phone is compatible, 

If I cannot get it to work, some one will be getting a new phone  (Tablet) for Christmas 

** If it does not work as a phone it is a small tablet...  LOL

---

@aquanaut20 

Factory reset of phone?  

Try your wife's Sim card in your phone.  

[hTideGnow]

---

@aquanaut20 wrote:

Thank guys, I have already tried all the suggestions, the phone supplier states this phone is compatible, 

If I cannot get it to work, some one will be getting a new phone  (Tablet) for Christmas 

** If it does not work as a phone it is a small tablet...  LOL

---

Hi @aquanaut20 , Also try SIM from another carrier and see if it works 

[hTideGnow]

HI @aquanaut20  where did you get the phone from?  From trusted source or private sell?

Try to reboot the phone again and look at it closely.  If you see it connects to the network briefly and then disconnect, it might be a sign that the phone is blacklisted.  Of course, check the site as mentioned by @computergeek541 

[aquanaut20]

Thank guys, I have already tried all the suggestions, the phone supplier states this phone is compatible, 

If I cannot get it to work, some one will be getting a new phone  (Tablet) for Christmas 

** If it does not work as a phone it is a small tablet...  LOL

[Meow]

Did your phone ever worked with any other SIM?
Maybe your phone is reported stolen or blacklisted?

[Anonymous]

@aquanaut20 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[computergeek541]

---

@aquanaut20 wrote:

I have a Wheatek , Hotwav phone

Model cyber 8.

I registered, selected/paid for plan and installed the SIM, An Icon is apparent at the top of the main screen, it does not show any signal, When I attempt to make a call it displays a mesage "No Network available"  it does however register on the usage section of the web portal..

I have followed all the directions supplied by the android helper (electronic idiot).

My wife's phone on the same carrier works at this location..  and my sim registers in her phone..

I am now in limbo and need some helpful direction  ..  TIA..   Philip

---

I would start by suggesting seeing if the IMEI has good status at devicecheck.ca.

[NDesai]

@aquanaut20 Have you tried her sim card in your phone? Did you reboot your phone once you inserted PM sim? Try changing network settings to 3G only and see if that works. 

[Dunkman · Accepted solution]

@aquanaut20 

Your phone should be compatible with Public mobile.

https://specs-tech.com/en/hotwav-cyber-8/

You may want to try rebooting phone.  Network reset of phone.  

Since the SIM card works in your wife's phone, it should be a phone/hardware setup issue.

[Hardware does indeed sometimes fail ....... Luddite]