Effective date of number transfer?

[thewestlake]

I'm planning to transfer my number to other operator, my bill due at Dec 20th, If I apply to transfer today, do I still need to pay next month?

How to transfer, need  a PIN ?

Thanks

[darlicious]

@thewestlake 

The porting request is initiated by your new provider. They will likely require the following information from your pm account:

1. Full name on your account.
2. Phone number.
3. Pm account #.

As advised remove your autopay and credit card information before initiating your port request with the new provider. Leave your pm sim card in your phone to recieve the PAT (porting authorization text) and reply YES within 90 minutes of receiving it. Sorry to see you go.....

[CountyDownIeUk]

Correct, ask your new provider. Some port outs are quick and others are not. 2 days you might be SOL and have to pay on Dec 20. 

Who are are you moving to?

Why are you leaving?

[Anonymous]

 @thewestlake : As much as we'd like to see you come back...why aren't you asking these questions of the new provider?

[HALIMACS]

@thewestlake 

Process begins during the activation phase with the new provider

They will ping Public Mobile, who will send you a port authorization request. 

Keep your PM SIM card in your existing device and reply "yes" to the port authorization SMS text.

Afterwards, you can then reinsert the new provider SIM card in your device and reboot.

[thewestlake]

Do you know how to start the porting out request? Thanks

[Anonymous]

@thewestlake 

first go to your account and remove your Autopay or call *611 and remove your Autopay.

How To Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Remove this card’.

You will need to review and confirm this change to your account,

very important to you know about Transfer your number,

Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

for your account 4 digit PIN you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[thewestlake]

the online robert said I will receive a SMS message to confirm that I request a port out? but anybody know how to start this request?  They can give me a PIN code for port out?
Thanks

[softech]

@thewestlake you should have enough time.   Request porting today and if porting completes quick,  you don't have to pay an extra month. 

once you request porting,  you will receive a text on your PM SIM and you need to rely YES within 90 min.  this text should come quick after you request the porting.   

your PM account will have been closed once porting completed.   So, you might want to disable Autopay first. 

[Anonymous]

 @thewestlake : Support is to be provided by the new provider. This account needs to be active. As with anything you've given access to money it's suggested to remove your payment card from here. 

[HALIMACS · Accepted solution]

@thewestlake 

As public mobile is prepaid, if you port your number before your next renewal date, you will not have to pay for another cycle.

If you are on auto pay the best way to prevent this is to remove the associated payment card from the account BEFORE porting to another provider. 

[Triguy]

You would need to initial the port from your other provider.  Once the port is completed then your PM account is automatically closed.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection