06-19-2023 06:58 PM
I am in the Chip Lake, Alberta area and we have had wildfires here. I believe one of the towers has been damaged and therefore, we don't have cell service when we are away from the internet. I have tried talking to Telus about this but they seem to think I am on Koodoo. I am not and we are using Public Mobile. I am wondering when we can expect cell service to be fixed in our area. Any help you can provide would be wonderful. Who to contact about this, anything. Thank you for your time, Lori Breeuwsma
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06-19-2023 08:11 PM
are you living on the south side of Chip Lake closer to Eta Lake. They said Eta Lake area is affected. Eta Lake does not have any towers but are surrounded by 3 towers around. So, I guess some (or all) 3 of them are out. Are you living around that 3 towers?
06-19-2023 07:57 PM
The internet provider uses the Chip Lake Tower and that was not affected by the wildfires. That is the tower I thought we would get our cell phone service from but all indications say Eta Lake so I really don't know what to think.
06-19-2023 07:56 PM
My internet provider is a different company and we also have a cell phone booster in the house.
06-19-2023 07:35 PM
Thank you for your help. I will send message to them.
06-19-2023 07:06 PM
Wait a second @LoriBree1 - are you specifically talking about data? Cause if you are talking about calls and texts, they should be the same inside your front door as opposed to outside of it.
So, your Internet provider is still up and running?
06-19-2023 07:03 PM - edited 06-19-2023 07:05 PM
yes, Eta Lake, AB is confirmed with service issue, i think that affecting you. No ETA at the moment
you can message PM support and ask for status update
https://www.telus.com/en/ab/outages
add:
Update 1
Service technicians are actively attending TELUS facilities on backup power, while working in coordination with the local utility providers to ensure any disrupted services are restored as quickly as possible.
06-19-2023 07:03 PM
@LoriBree1 - we are all customers like you here. I believe there is some outages near you.
Check for outages: https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
You can ask CSA directly for eta or other issues. The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:
1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR
2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)
06-19-2023 07:01 PM
if tower was damaged as a result of fire, it could be weeks before repairs can be made. Not sure if Telus would even provide updates.
06-19-2023 07:00 PM
@LoriBree1 Check
Outage map in your area:
https://istheservicedowncanada.com/
But you can ask support to investigate and see if they have a timeline
Message support directly