Phone stolen

[Jens0ng1]

How do I switch my account including phone number to a new sim card becaseu my phone has been stolen?

[Jens0ng1]

Thanks for the info, done!

[softech]

@Jens0ng1 

first, get a new sim card from :

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

[Meow]

Go to Profile and then

- Change phone number

- Change SIM number

- Transfer Phone Number

[Jens0ng1]

Never mind, I figured it out

[Handy1 · Accepted solution]

@Jens0ng1  Log into your account report lost /stolen ..get new SIM card and SIM card swap the number like this to keep you plan and number intact 

Report lost phone

SIM  SWAPPING  profile tabs