Transfer Koodo prepaid #

[Nancylb79]

I would like to transfer my koodo pay as you go plan to Public Mobile. 

During the process Iam getting a pop up box stating Iam not a candidate to transfer my number to P. Mobile. 

Can you please walk me through the steps to get started with P. Mobile service? Do I need to cancel with koodo, or just choose the option to not transfer the number but just pick another one?

[CWander]

Opening the correct ticket is even easier now. After you get the temp number, go to Account in the app and select Transfer phone number, there is a direct link there to create the appropriate ticket for porting of Koodo and PC Mobile numbers.

[softech]

@Nancylb79 

If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

When the new line is setup and you are ready to open ticket, here you are

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there