Newly Back to Public Mobile

[LenM]

Hi folks.  I am frustrated as I can't seem to find out how to connect with a Customer Service Agent.  When I click on Customer Service it tells me then I can contact them and when I click on Customer Service it says it is all on line.  Can someone please tell me who to get a hold of someone as I need to merge some accounts etc.

[hairbag1]

@LenM 

what do you mean by "merge some accounts etc" ? As you may recall, each account needs it's own sim and a unique email address for each...but you can use same credit/debit card. What other info can we provide as the Customer Support folks are busy dealing with outages right now. Perhaps we can help before they get back to you.

[Meow]

There is NO LIVE PM customer support.

All support is conducted through Ticket.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

[eddieO]

@LenM, to contact an agent open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)