i just activated a plan with an eSIM on my iPad, i failed to realize that i would need a code sent to my Public Mobile number just to even access my account. The 3G data on my plan doesn't work on my iPad at all, even though it's set up properly and should work. I don't really care if it does now, I just need to be able to cancel my account without being able to access my account thru the app or webpage at all... preferably with a refund since i can't use the service at all and literally just activated it 2 hours ago. Please help... i can't get ahold of any kind of real person thru any of the support channels.
EDIT: thank you so much to the two commenters who gave me the solution. i contacted the customer service agents through direct message as suggested, and recieved a reply within the hour to confirm my account details. shortly after confirming my details, the rep replied back and they've issued a refund as well as cancelled my account and removed my payment method, so i've marked the comment who suggested and gave me the link to direct message the representatives as the solution. truly made my night as this was a huge nightmare of a mistake on my behalf, and i'm grateful support rep was helpful and completed my request
