SIM CARD

[Boomba1987]

!!!!!!

I LOST MY PHONE AND PUT A HOLD O N MY ACCOUNT, AND ORDERED A NEW SIM CARD BUT WILL I HAVE THE SAME PHONE NUMBER WHEN I GET THE SIM CARD?

I WOULD LIKE TO KEEP MY SAME NUMBER 

THANK YOU!!!!!!

[Boomba1987]

thank you!

[HALIMACS]

How long has your account been on hold @Boomba1987 ?

After 90 days beyond the end of your current cycle, the account becomes permanently disabled, as does the phone number get placed back to the original provider pool of numbers.

Based on your question, I'm guessing this is a more recent happening, so I'm thinking you're fine.

[softech]

@Boomba1987 

you will get the same number

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number