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Cancelling account

TBiddy
Great Neighbour / Super Voisin

Hi

I recently purchased a sim card and chose a subscription plan but I have changed my mind. How can I cancel my plan and hopefully get a refund.

 

Thanks

 

Tim Rhodes 

2 REPLIES 2

Cheetah24
Town Hero / Héro de la Ville

@TBiddy: I am doubtful if you'll get a refund, but you can easily cancel you plan by logging into your account and clicking toggling the subscription off (as shown below). If you are willing to try your luck you can contact a customer service agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to ask for the refund; again I am very doubtful if you'll get it according to the terms there is no refund normally; https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Pu...

"If you refuse any changes, your remedy is to cancel the impacted Service or Agreement. You can cancel Service at any time, without penalty or cancellation fees. Note that any unused funds will not be refunded when you cancel"

Cheetah24_0-1706135229737.png

 

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