01-24-2024 05:16 PM
Hi
I recently purchased a sim card and chose a subscription plan but I have changed my mind. How can I cancel my plan and hopefully get a refund.
Thanks
Tim Rhodes
01-24-2024 07:49 PM
01-24-2024 05:27 PM
@TBiddy: I am doubtful if you'll get a refund, but you can easily cancel you plan by logging into your account and clicking toggling the subscription off (as shown below). If you are willing to try your luck you can contact a customer service agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to ask for the refund; again I am very doubtful if you'll get it according to the terms there is no refund normally; https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Pu...
"If you refuse any changes, your remedy is to cancel the impacted Service or Agreement. You can cancel Service at any time, without penalty or cancellation fees. Note that any unused funds will not be refunded when you cancel"