05-20-2022 01:12 PM
My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.
Solved! Go to Solution.
05-21-2022 12:18 PM
My issue has been resolved! The sim card was defective. Luckily a free sim came with it so I was able to switch it out to activate.
thank you very much to everyone for your input! 😃
05-20-2022 07:02 PM
@PJA wrote:My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.
@PJA - have you gotten this figured out yet ?
I have private messaged you a phone number for porting issues ONLY, if you are still having issues.
OR, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
05-20-2022 02:04 PM - last edited on 05-30-2022 01:49 PM by Luddite
HI @PJA unsuccessful? your old provider sim still wokring and able to receive calls?
First, is your PM SIM working? can you make calls ? You likely cannot receive , but can you make calls out/
(SIM not working so replaced ..... Luddite)
05-20-2022 01:51 PM
Sounds like you may have to reinitiate porting process, make sure you have old sim and old account is still in good standing
05-20-2022 01:21 PM
@PJA , if your number transfer was not successful, that means your old service should still be working. Is the Public Mobile account in active status? Is the old SIM no longer working? If you need assistance with navigating the account problems, use the chatbot link at the bottom of the webpage to initiate a support ticket.
05-20-2022 01:15 PM
Did you leave OLD SIM in your phone and replied YES within 90 minutes after initiating port?