eSIM not working

[ElanasLSl]

I’ve downloaded my eSIM but I cannot use it - I do get texts from the carrier. But cannot use my number for anything else. My attempts to use a chat doesn’t work - they just say they can’t process my request right niw

[hTideGnow]

hi @ElanasLSl 

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings,  Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage