My phone number was changed this morning.

[peteranddarlene]

I have been using my phone number with public mobile for quite some time. Today, the number was changed. Not sure why. This caused all kinds of confusion for people I was texting and calling. It wasn't obvious on my end until I checked my phone number in my contacts. I have not lost any text history or contacts but I find this a little disconcerting. Does anybody know why a phone number all of a sudden gets changed?

[esjliv]

@peteranddarlene  - did you happen to start using a new phone recently?

If you are using a 'new to you phone', perhaps there is a number still registered on the phone you are using. 

If the number you see on your self serve is still your number, listed under the Plans and Addons page, then it is something in your phone settings. If this is the case, deregister the phone number that is not yours.

If the number has changed on your self serve, and you have been a current customer for some time than see what the Public Mobile Customer Support Agents (CSA) says about this: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Are all your services working, overwise...? Just to confirm, when in your self serve account go under the Change Sim Card option under My Profile and see if the last 4 digits of your SIM card match the the number listed there.

If they do not match, tell the CSAs this asap.

[JL9]

That's the last thing I need, for those very reasons!! So hopefully it isn't a glitch and if it is, it is one that gets rectified quickly... And permanently!! 

[Yummy]

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@darlicious wrote:

@Yummy 

Actually your last line is a good idea. This is a known glitch of the number changing seemingly on its own. There is also a known glitch of Telus releasing active numbers into the available number pool.

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This IS scary! Imagine people paying $70/month and using it for business either corporate or small business owner. Suddenly your boss cannot reach you, customers cannot reach you, when you call somebody they ignore you as unknown number is calling... Nightmare!

[darlicious]

@Yummy 

Actually your last line is a good idea. This is a known glitch of the number changing seemingly on its own. There is also a known glitch of Telus releasing active numbers into the available number pool. This might be a case of just that....the number changes when this error is made. The OP can get their number back once they contact customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Yummy]

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@peteranddarlene wrote:

Today, the number was changed.

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You mean, number has changed out of the blue?

Did you do any recent porting?

Does anybody has access to your account and accidentally fulled around and changed number?

Did you changed number not know what are you doing (no offence, please! just trying to figure out the cause)?

If all above is No, then either there is some nasty glitch on PM side or SOMEBODY got access to your PM account and screwed it up. As suggested, change your self-serving acct. password immediately!

How long did you have your phone number? Could be that it was floating in cyberspace as non-assigned and somebody just picked it up in due course of opening account at any mobile provider?

Just for fun, can you call your 'old' number and see who answers it ans see how they got your number?

[JL9]

Sometimes numbers get hijacked and then ported out as well, if they have the right info they do that as an identity theft thing. So definitely be diligent in protecting your other things/changing passwords, etc.

[hTideGnow]

HI @peteranddarlene   did you login to My Account and confirm the phone number showing there did change? The My Profile box on the front page should should you your current phone number.

If you see a different number there, then yes, open a ticket with PM CS agent and have them to further investigate

[LeePublic]

If your phone number was changed suddenly. I'd advise you to change your PM login password., as someone may have access to your account details.

[darlicious · Accepted solution]

@peteranddarlene 

There are two probable reasons for this...

1. You ported your number more than 30 days ago and it didn't complete. Pm then automatically reassigned a number to your account.
2. It's a weird glitch that sometimes happens and you need to contact customer support to fix it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[peteranddarlene]

I don't think so. But that is very interesting. I was hoping to talk with customer service but I got lost in space with the chatbot. 😞

[LeePublic]

Seems to me your phone number may be transferred as in ported to a different carrier. Have you received a suspicious text lately?