My old community account?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2023 05:26 PM - last edited on 05-28-2023 12:11 AM by Dunkman
I must confess that it has been a while since I last visited this platform. I'm curious as to why my previous community name is no longer available. Has there been a reset? When I attempted to register with a new nickname, it was already taken, leaving me unable to use my old one. Any insight on this matter would be greatly appreciated.
The real Naepalm
- Labels:
-
Community
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2023 03:30 PM
@alts63_ wrote:I'm in the same boat. No old bravos, can't log in with my old nickname. And I"m really unhappy with the now-expiring add-ons. Apps are all well and good but for talk-only accounts this new (baby growing pains) website is painful
All you have to do is message CS_Agent, tell them your old and new (temporary) community usernames, and they'll fix it up and link it up with your original account again like they did for me. Took a day or so after messaging them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2023 03:10 PM
@alts63_ you opened ticket with Support? it is now an easy fix and they can give you back your old Community account. Message them if you have not done so
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2023 03:08 PM
I'm in the same boat. No old bravos, can't log in with my old nickname. And I"m really unhappy with the now-expiring add-ons. Apps are all well and good but for talk-only accounts this new (baby growing pains) website is painful
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-30-2023 09:33 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-30-2023 09:28 PM
@Dunkman wrote:@Anonymous
Due to the recent roll out of App, Eversafe login, etc, several customers have had similar issues with inability to access original community account.
Public mobile is working on a fix. Supposedly, customer service agents are unable to fix the issue presently.
Check this thread for updates:
Thankyou for this post, as I am now back from community blackout after this issue affected me... Had to begrudgingly create a whole new account (with a different username) just to be able to 1> see this forum post which gave me some confidence the CS agents were aware and able to fix it, and 2> to message cs_agent and they did their magic after a bit more than a day.
Phew. Good to be back with my original community account!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-28-2023 12:14 AM
@Anonymous
Due to the recent roll out of App, Eversafe login, etc, several customers have had similar issues with inability to access original community account.
Public mobile is working on a fix. Supposedly, customer service agents are unable to fix the issue presently.
Check this thread for updates:
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2023 05:32 PM
Thanks bud!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2023 05:31 PM
hi @Anonymous
messages support to open ticket
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437