I signed up for a new promo plan, the $40/month 4G 15 GB offer on Nov 2 and requested it change upon my renewal date. My plan renewed today (Nov 27), but I’m still on my old plan. Any ideas how to fix this? I actually got a friend to join PM to get that promo and they did, but I didn’t.
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I know this sounds simple but it happened to me too. Have you tried refreshing both your main page with you summary and the plan page. Mine was still showing a $25/1Gb plan when I'd updated it to go into effect last week. After refreshing a few times, the right plan came up and I didn't have to pay extra (checked my credit card and they'd correctly billed the $40). Hope this helps.
I also had this issue when checking my account today! I replied to the text earlier this month and everything updated just fine at my renewal about 8 days ago, but logging in on desktop today still showed my old plan details and bonuses.
Hitting refresh on each category (Usage, Add-ons, Bonus Add-ons) updated them properly. I'm sure clearing the browser cache or using a private browsing mode with a temporary new cache would do the trick too.