My account showing No DATA information

[pubmobile-ndm]

My account is showing no data in the data and add-ons section(but shows some promo of 500 intl minutes).  And I do not appear to be able to use data at this time (but I have only used 2 of  5GB according to my phone)

[JL9]

Did you inadvertently turn off wifi, or were there things in the background running off data that you weren't aware of. If you looking into self serve history you will be able to account for all 5GB.

[Meow]

Check your usage history. Maybe you did use all your data not knowingly?

If you do not see your data on your account that means you have used it all.

[softech]

@pubmobile-ndm   If there is no line about data on My Data & Add-on in your Self Serve My Account, that usually signals that you have used up your data

I understand that your phone shows that you only used 2 of the 5GB.  But please be aware that PM is running on the 30 days cycle and the cycle start day changes all the time.  Are you sure your phone is setup with the correct cycle start date matching PM's ?  If you are on Android, you need to make change to the cycle start date manually every cycle to keep track:

Also, check your Usage history at https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

Add up the data usage from the beginning of your current PM Cycle and see how much you used (At the usage page, please do not trust the sorting feature.  It looks sorted, but it is not. Really go through every page from the beginning of the current cycle to today)

[Dunkman · Accepted solution]

@pubmobile-ndm 

If you do not see the data counter in your self service account, that usually means that you ran out of data in this 30 day cycle.  Your phone data counter might not be in sync with your Public mobile 30 days payment cycle. 

You can check your actual data usage in your self service account.