My account is shut down

[Theduke1]

My account has been shut down.  My payment has been posted on my visa account. My account balance is zero. There seems there is no way to talk to someone. Iam a senior and need help

[HALIMACS]

That is frustrating, @Theduke1 

When you dial 611, what audible messaging is heard?   That number will advise account status.

Try rebooting device and resetting network connections.  You can also try to removing SIM card and placing in another device (if one is available to you)

[slusagm]

can you login My Account?? if you can, open ticket using Chatbot icon on lower right. Type Submit ticket, them choose Contact Us and login to open ticket 

if not, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Theduke1 

Have you tried to restart your phone? If the payment has been made and your phone still doesn't work, you'll have to create a ticket for help. Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I mean no disrespect to you however you may wish to consider moving over to Koodo where you can actually call a live agent instead of doing this forum thing. I have helped a lot of seniors where I live get Public Mobile but I do all the work for them as tech isn't their thing.