Monthly credit card charges

[pingkaic]

I have a $25 per 30 days plan.

I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)

My monthly fee should be $25-$6=$19

In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28

Yet my credit card charges is *$22.40* per 30 days.

Why there is a difference of $1.12 ??

[pingkaic]

problems resolved.

I was looking at January's credit card statement.

February's statement reflected the correct charges.

Thanks you

[AE_Collector]

Your previous billing cycle was short the $1 possibly because of the temporary loss of a referral. What you are looking at now is current so they are likely back now.

Was there a resolution to this?

AE_Collector

[BKNS27]

@pingkaic hmmm it seems that you are missing $1 plus tax credit. 

Maybe generate a ticket with a mediator to look into this for you by tapping on the chat icon have ask SIMon to generate a ticket.

[HALIMACS · Accepted solution]

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@pingkaic wrote:

here is my payment history for the past month:

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 22, 2021	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Feb 22, 2021	30-day plan/Forfait de 30 jours		$10.00	$15.00
Feb 22, 2021	Automatic Top-Up/Réapprovisionnements auto.	$19.00		$25.00
Feb 22, 2021	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$2.00		$6.00
Feb 22, 2021	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$2.00		$4.00
Feb 22, 2021	AutoPay Reward	$2.00		$2.00

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Your credit card was charged $19 (+ tax) on Feb 22, 2021, according to the information.  That would be for $6 in rewards for the three items displayed.

Are you certain you're referring to the correct cycle when you advise it was $1.12 more - could it have been for a prior period when you may not have accrued the same rewards value in the prior 30-day cycle?

[pingkaic]

• Below are my rewards:
•  
•  
• My Rewards
• • Loyalty Reward ($2)
  • AutoPay Reward ($2)
  • Community Reward $0
  • Refer-a-Friend Reward ($2)

[pingkaic]

here is my payment history for the past month:

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 22, 2021	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Feb 22, 2021	30-day plan/Forfait de 30 jours		$10.00	$15.00
Feb 22, 2021	Automatic Top-Up/Réapprovisionnements auto.	$19.00		$25.00
Feb 22, 2021	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$2.00		$6.00
Feb 22, 2021	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$2.00		$4.00
Feb 22, 2021	AutoPay Reward	$2.00		$2.00

[Luddite]

@pingkaic  OR you're not quite at 2 years service and Loyalty is still $1? Exactly when did you join PM?

[HALIMACS]

@pingkaic 

Go into your payment history in self-serve to see what rewards were applied and you'll know from that which credited (and which didn't) against your most recent renewal(s).

[JK8]

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@pingkaic wrote:

I have a $25 per 30 days plan.

I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)

My monthly fee should be $25-$6=$19

In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28

Yet my credit card charges is *$22.40* per 30 days.

Why there is a difference of $1.12 ??

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One of your referrals must not be active. Contact your referrals to see if any of them had suspended their account.