Lost Text function

[Luz]

I never had a problem with texting before but now I cannot text nor receive one.

Thank you

[silviegiannelia]

I just lost the ability to receive texts on my LG phone as well. I ended up finding an option in the app that said "uninstall latest update" and that fixed it.

[dabr]

---

@RosieR wrote:

---

@dabr wrote:

---

@RosieR wrote:

---

@dabr wrote:

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

@Luz   Can you clarify as to which suggestion you followed that resolved your issue?

---

@dabr the OP chose your post as Accepted Solution.  You're welcome.  😁

---

@RosieR   Yes I know, but there were more than one suggestion there and it would be nice to know which one actually fixed OP's problem.  Or could be that even the wrong post was picked for a solution? 

---

Why would you even think that?  🤔

---

Haha...I didn't say the wrong post was selected just that maybe a possibility...still it's always good to know exactly which suggestion did the trick, that's all.   Either way, I'm happy OP's issue is resolved.  😁

[RosieR]

---

@dabr wrote:

---

@RosieR wrote:

---

@dabr wrote:

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

@Luz   Can you clarify as to which suggestion you followed that resolved your issue?

---

@dabr the OP chose your post as Accepted Solution.  You're welcome.  😁

---

@RosieR   Yes I know, but there were more than one suggestion there and it would be nice to know which one actually fixed OP's problem.  Or could be that even the wrong post was picked for a solution? 

---

Why would you even think that?  🤔

[dabr]

---

@RosieR wrote:

---

@dabr wrote:

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

@Luz   Can you clarify as to which suggestion you followed that resolved your issue?

---

@dabr the OP chose your post as Accepted Solution.  You're welcome.  😁

---

@RosieR   Yes I know, but there were more than one suggestion there and it would be nice to know which one actually fixed OP's problem.  Or could be that even the wrong post was picked for a solution? 

[RosieR]

---

@dabr wrote:

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

@Luz   Can you clarify as to which suggestion you followed that resolved your issue?

---

@dabr the OP chose your post as Accepted Solution.  You're welcome.  😁

[dabr]

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

@Luz   Can you clarify as to which suggestion you followed that resolved your issue?

[RosieR]

---

@Luz wrote:

Thank you.  I followed your suggestion.  My text function is now working.

---

Hi @Luz always nice to hear that a fellow customer's issue/problem is resolved.  Yay!

If you have any further questions, we are here to help

RosieR

[Luz]

Thank you.  I followed your suggestion.  My text function is now working.

[esjliv]

---

@Anonymous wrote:

 @Luz : Maybe chat/RCS got turned on.

---

@Luz , if this feature that @Anonymous posted is on, I would recommend turning it off. 

1. Open Messages.
2. Tap More options > Settings > Chat features.
3. Turn Enable chat features off.

[darlicious]

@Luz 

Are you using a texting app that requires mobile data or wifi like textnow?

[darlicious]

@Luz 

Try clearing your cache in your texting app. Go to your settings>>apps>>messages>>storage>> clear cache. See if this helps.

[Anonymous]

 @Luz : Maybe chat/RCS got turned on.

[Luz]

Not an iphone.   LG Q6 smartphone

[Luz]

I will try both when I am out of the house.

[Luz]

I will try that.

[Luz]

Mine is not iphone. I have LG Q6 Smartphone.  Does that make sense?

I am not a technical person.

[Anonymous]

 @Luz : If this is an iphone then maybe the SMS setting got turned off in iMessage.

[Luz]

I forgot to mention earlier that the text function does not work only when I am out of the house.  As soon as I am back home, that's the only time I can see the text that was sent to me.  I don't have data when I go out.  

[Luz]

My phone is not in Airplane mode.  

Since I am at home, my mobile data is off.   

[TheGx]

@Luz :First thing to do is figure out if the problem is with Public or with your phone etc, so start off by trying different things to eliminate possibilities.

1. Can you try your SIM card in another phone to see if that changes anything?

2. Log into self serve just to confirm everything ok there.

3. Test all other things like incoming outgoing calls etc.

Let us know what you find out so we can help find out what's wrong.

[hTideGnow]

did you check if any chance you are in Airplane mode?  Can you  confirm both  voice call and data are working?

[dabr · Accepted solution]

---

@Luz wrote:

I never had a problem with texting before but now I cannot text nor receive one.

Thank you

---

@Luz   Try rebooting or toggling airplane on/off.  You can also power off phone and remove your SIM, after a minute or two reinsert SIM and restart your phone.