Login Looping to the Home Page - already cleaned cache etc

[EldonClayton]

When I did the login using my email and password, the system always send me back to the home page and I never was able to access my account page.

Neither on computer, neither on the app. I already changed my browser, incognito mode, cleaned the cache...
Nothing solve the problem.

Someone can help me, please?

[Grinch]

Me too, needs help. 

[Zoomies45]

Yes, I contacted CCTS. My login hasn't been working since I responded here. Cache was cleared then. Today, it decided to work. This is horrid. I understand self serve, but provide a tool that actually works so I can "self" serve. What a joke.

[computergeek541]

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@Zoomies45 wrote:

It's not working in Incognito/private mode either. The system hasn't been working for me for several days now.

I have spent 2.5 days trying to sort out issues. My service wasn't working and I couldn't log into the community section either to get help. How is this ok? Has anyone ever complained to CRTC? I understand this is self serve, but at the very least they can provide functioning "self serve" tools. What a joke.

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The CRTC doesn't handle complaints directly from custoemrs about Public Mobile's services.  You would need to approach the CCTS if you're unable to have Public Mobile fix these issues. However, please be aware that one of CCTS's main purpose is to get the customer and carier to communicate with each other.   In the end, it might actually be faster to continue working directly with Public Mobile.

[hTideGnow]

HI @Zoomies45  tried clear cache or tried a different browser?

if you tried both, your only hope now is to submit ticket with agent

[Zoomies45]

It's not working in Incognito/private mode either. The system hasn't been working for me for several days now.

I have spent 2.5 days trying to sort out issues. My service wasn't working and I couldn't log into the community section either to get help. How is this ok? Has anyone ever complained to CRTC? I understand this is self serve, but at the very least they can provide functioning "self serve" tools. What a joke.

[hTideGnow]

HI @EldonClayton 

we saw this a lot. 

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again.  Please try

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Feel free to contact a Customer Support Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437