@tinypizza Wait one full hour and try again incognito mode private mode or from another device or computer , also can try the app too instead . But you can buy payment vouchers and load them *611 and resume services right and worry about log in later . If no luck please submit ticket with support to help
If you’ve been locked out and are unable to change your password to get back in I’d suggest reaching out to support. While you wait for support to respond if you are in a rush to restore your service you could purchase a voucher from shoppers, a gas station, or from a service like Muskbird (they sell ones that instantly add to your account as well as ones you have to manually add). If you purchase a voucher you can add it using *611 and use that to restore your service.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
