Linking my account to an email

[Jamton]

I have only ever called or had text message and do not seem to have my email attached to my account. Hoping someone can help me.

Once I have do this I can update my payment method as my card is about to expire. 

[DDM69]

When did you activate your Public Mobile service?  I'm pretty sure you have to provide an email to activate an account.  Contact a CS agent to get help with this.  

[Handy1]

@Jamton  If you activated in store awhile back it’s possible you never set up a my account in this case you would need supports help to creat your account and up date payment info 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[cellphoneuser1 · Accepted solution]

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@Jamton wrote:

I have only ever called or had text message and do not seem to have my email attached to my account. Hoping someone can help me.

Once I have do this I can update my payment method as my card is about to expire. 

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To change e-mail, ask a CSA.  Use the chatbot to make a ticket. Click this.  https://www.publicmobile.ca/en/on/get-help