Confession + Story Time - This is my own story, and my own Primary Account with Public Mobile for context.
After the EverSafe ID update, I was one of the people troubled in accessing The Community with my old Username, since I couldn't sign in with Username or Password anymore, it forced me to make a new ID thorough my EverSafe which I did. I contacted Support and after about a week they we're able to restore my original Community ID and attach it to my EverSafe ID finally giving me my main ID on The Community.
After this I began using The Community intensively to help fellow users of Public solve their issues, I began building my stats and worked all the way up to 'Model Citizen' when I ran into my second issue, some of my posts were triggering the Spam Filter, when I asked about it I was told to reword/or screenshot the post and post the screenshot(as the spam filter doesn't have text extraction.) In a new post again, so I did that however after 3 attempts my whole account was almost entirely wiped out.. for absolutely no reason at all! I lost all the Solutions I'd recieved + half of my recieved bravos.. I was not able to post or reply from my Community account at all, only Bravo and Private Messages we're working. After tons of back and forth with support for a few days, my situation was escalated and Jade messaged me regarding it, one week after everything was getting worked on and all my posts were restored.. however all my Received Solutions and half my Received Bravos are still missing, I reached back out and they could never get those back for me..
After a while, I bucked up and decided to start rebuilding my Solutions + Bravos again, a few weeks went by and the same thing happened again when I seen the $50 • 40GB (Quebec Only - at the time.), I was intrigued and wanted a US Plan, I live in Manitoba so I couldn't get it.. however I found a way to get it, jumping through a few hoops in the Activation Process worked to get this US Plan anywhere in Canada, I began sharing with The Community how to get this Quebec Plan in any other Province and BOOM, my account was wiped again presumably by the Spam Filter, with me also not being able to Post or Reply to anything again, it was the last situation all over again. This time it has been weeks of back and forth with CSA, and nothing has been restored or even merely worked on. I've reached out to support multiple times and they never seem to have an update on it.. they close my ticket every 24hours, yet they haven't even solved my issue!!
I was essentially wiped for sharing with people how to get something that is now available Canada-Wide anyway, I'm still suffering the consequences of an automated system and it doesn't seem fair.
It's annoying, and as a result of needing answers I had to make this new Priority Community Account to continue getting the Support I need from the helpful neighbors in The Community, I give up on the old one and will continue here.. I tried to wait as long as I could to get my other account back but it's been taking far to long.
I never really broke any rules, there just isn't anyone on the Support Team working hard enough to make my other Community Account actually usable again, and they keep closing my ticket which isn't helping the matter.. I miss my old account, it had so much useful information in the replies of my posts. Shame it's all gone, and I have to ask alot of questions again for the things I forgot and used to be able to look back on.
I had no other options but to start fresh here, and this Priority account doesn't have an Active Subscription, only a Community Account tied to the EverSafe ID.
I've remained anonymous as much as I can up until this post to prevent being caught onto, but today I'm fed up and I see a few others with similar issues so I needed to make a post.
Regarding this whole situation and everything you've just read, can you guess my old Community ID? For some of you this will be a very easy answer. 😄
