9 hours ago
- last edited
2 hours ago
by
computergeek541
Why has my bonus long distance minutes dwindled down to zero when I don't call long distance.
9 hours ago
if you have a plan with limited calling minutes, you might have used up the LD minutes as suggested above. You can buy the 500 minutes of Canada wide calling add-on for $5. Those minutes roll over until you use'em up...even if that takes several months or more.
9 hours ago
HI @Stray
are you on the $15 or $13 plan with limited minutes?
the bonus LD minutes can be used to call Canada and will kick in if you used up your Canadian minutes if you are on those plans. Maybe that's why?
9 hours ago
Hey @Stray
You can also log into your account then go to Subscriptions and Addons, then you'll see Subscription Usage. View Usage History. There you will see if you've called any long distance numbers. At least you'll see proof you have or you have not called LD.
9 hours ago
@Stray , if you are viewing on a browser, try using incognito mode. If viewing on the mobile app, try clearing app data. There could be a caching problem at work here.