Just ported to public mobile but not receiving calls or SMSs ?

[Zeevik]

PM eSim looks to be working, I can use data but do not receive calls to me nor SMS (also can't activate my PM App due to this).

How long does it take for PM to finalize the transfer so i can start to get call and SMSs ?

I have removed my previous provide sim card (Fido).

Thanks !

[Zeevik]

It is working now.

Reminder people - do not remove your old SIM before the other provider account SMS confirmation arrives and you replied YES

[Zeevik]

Thanks !

I think this issue is due to when switching on the new e-aim i chose to use it for all communication including calls,SMS, and data. I will re-iinstall the Fido sim and see if i was sent a message to reply YES.

[kb_mv]

@Zeevik Did you leave your old sim in and reply "Yes" to the text message they sent asking you to authorize the port out to PM? I'll send you the Post Help Line number in your private messages. They can help reinitiate the port or fix any issues that may have occured.

[slusagm]

try reboot the phone once more time

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[hairbag1]

@Zeevik 

please confirm if you replied YES to the sms sent to your old sim .

[hTideGnow]

hi @Zeevik 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call