Incorrect Email used to when registering for Self serve

[azar2546]

Hello,

I was hoping this helpful community can help my husband who has registered with an erroneous email address(i.e. does not belong to him) when registering for Self serve. He would like to contact a moderator to help him port his old number to public mobile. He Is unable to create a community account with an incorrect email address. Is there a way to contact the moderators on his behalf?

Thanks!

[azar2546]

Thanks I am new to this and completely agree with your suggestion. This is truly a supportive community.

[TheGx]

@azar2546 :Since your question has been resolved by Oracle Luddite, you should accept his posted reply as your accepted solution by clicking on the accepted solution button above what Oracle Luddite posted, doing so will mark this thread you created as solved and also help others in the future who have similar questions.

[azar2546]

Thank you very much!

[Luddite · Accepted solution]

@azar2546  Unless he prefers you to do it, have him create a Community account and register with the email address he wishes to use. Either way, contact the moderators to request his account email address (username) be changed. Only they can do this.

Use this link to send a private message to the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To confirm that a request has been submitted, check the SEND box in private messages; click on the small envelope next to the avatar at the top right of your screen.