Incoming calls go to voicemail

[Dorbar]

Incoming calls go to voicemail. Unable to retrieve voicemail. Phone states - error performing request, unknown error. Last few days unable to make outgoing calls. Payment up to date. 

[Handy1]

@Dorbar  Sorry not lift . I’m meant to say port number . But please message support to investigate for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Dorbar it should have nothing to do with plan change since it worked briefly after the change

Please message support for further investigation

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Dorbar]

Yes rebooted, reset settings. Lift a number into PM??  I changed plans a week ago but was working fine till 2 days ago.

[hTideGnow]

hi @Dorbar 

does data work? just voice?

try change to 3G only on the network 

[softech]

@Dorbar 

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

if nothing works, please message support for further investigation

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Dorbar  Have you tried rebooting the phone . And or reset network settings ? And did you just port a number into PM ?