Important Update: eSIM QR Code Now Included in Activation Summary Emails

[Ck_PM]

Hi Community,

We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.

Why does this matter?

If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user. 

This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience. 

Stay tuned for more updates,

The Public Mobile Team

[Kevinno]

QR code sent was not valid. Paid for eSIM twice to try again but no emails sent back. Followed steps to activate eSIM but nothing happened. Day 2 now with no response from customer agents. 

[TerryOne]

Same here i didn't receive the activation email and customer support cannot be reached.

[liljennyc]

How did you resolve it?

[Dude905]

samething here, what is going on here

[KarenELaser]

This sounds like a solution in theory but doesn't seem to be happening in reality. My number has been ported to PM but esim activation failed, apparently due to issues on PM's side. I'm stuck with no service and no such email from PM with a QR code to allow me to complete eSIM activation. I've sent a direct message to customer support but no response and now stuck with no service and no instructions... for how long?? 

[fixin1]

@Dude905 - They must have a software bug that the welcome email isn’t different if you have an eSIM or not

[Dude905]

What good is that if people can't get activated,  why not give people an Esim when they sign up, at least that way they can register manually

[Dragonearth]

I’m having a hard time activating my eSIM also I did not receive the QR code to my email. how do I get support?

[Jenna1234]

It is not in my email and I’m locked out of my account as my number got ported too soon and it sends codes to the number and no one answers the chats and I’m freaking out why didn’t you send the eSIM in my email?????

[Looking4Help1]

OK - So the "reset all networks" is what helped. Thanks
That sure would have been good information to have with the initial sign up instructions.

[Looking4Help1]

I did not get any QR codes in my emails and ended up having to buy another eSIM. Still doesn't work.
This is very frustrating. I am seriously regretting the move

[Jyphil88]

I also had issues with ESIM activation. I got no QR code. The data/calling worked but no SMS.. so i couldnt verify anything with no SMS.

This isn't rocket science, this process was so much heartburn n frustration. CS told me to go in n buy a physical sim. I basically lost 3 days plus paid for ESIM and Physical SIM with no comp.

Wow Public. 

[softech]

@Clairabell 

first, what phone do you have?

And there is a chance that the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Once confirmed Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[Clairabell]

I don't believe my activation worked.  My phone is working for calling, but I have no data with the SIm.  I tried to scan the barcode again, but it won't let me do anything and says to contact Mobile.  I have done so several times and I'm still without data.  Should I cancel the plan and start over?  Will I still have the transferred phone number?

[agordin7]

I don't have a QR code and I want to switch my number from my Samsung phone to a new Apple iPhone. I need a QR code for this. So I requested a new e-sim thinking it would generate a QR code I could use, instead it just registered a new e-sim on my old Samsung phone and now when I downloaded and signed into the app on my new iPhone, it is asking me to pay for a new e-sim, which is total BS. Can you please correct this for me? Thanks!

[georgec]

The problem is your manual QR code doesn't work for esim phones that's not in your filtered phone database or its incomplete.

[LeeMcLeod1969]

The email is not in my SPAM folder as I checked.  I just never got it at all.

[LeeMcLeod1969]

I never received any such email and QR code.

[gbranscombe1963]

I can't install the public mobile on the new phone cause it wont let me bypass the mobile network setup 

[gbranscombe1963]

I want to activate my subscription on a new phone. I went to purchase esim and I did not get an email with a QR code. I can't bypass the connect to mobile network on my new Samsung phone. Can an email be sent to me with a qr code please. 

[steffinjack4]

Nice touch having the QR in the email is a simple change but a huge help if the app hiccups during setup. Definitely a step in the right direction Kids menu with prices.

[Posa]

But the QR code does not work, it's the wrong link

[sguergues]

Same here. Are they a scam?

[shabby121]

I did send 4 times request and even message on Instagram but no response from them as of yet

[slusagm]

why not ask PM to help instead?   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @shabby121 

what option you have after resend code? can you post a screenshot?

or you can submit  ticket to CS_agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[shabby121]

IT keep making me to click on Resend code but nothing else 

[shabby121]

it send code to my number and i have to wait 5 minute so far it didnt gave me any other option

[hTideGnow]

HI @shabby121 

you need to buy a new esim but PM will reimburse the cost

make sure you have PM app on the phone, login.  If it asks for 2FA, click didn't receive code and ask to send the code to email

after you login, just go to the Account page and click Purchase sim card and choose esim, and pay and install

after you have the new esim install, you can submit a ticket with PM and ask them to reimburse

[shabby121]

Hi, look like something didn't work for me in Esim. and then i deleted by accidently and unable to rescan as it says already used. now i am unable to use phone service and don't  know how to reach. please assist me