Important Update: eSIM QR Code Now Included in Activation Summary Emails

[Ck_PM]

Hi Community,

We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.

Why does this matter?

If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user. 

This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience. 

Stay tuned for more updates,

The Public Mobile Team

[softech]

@Clairabell 

first, what phone do you have?

And there is a chance that the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Once confirmed Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[Clairabell]

I don't believe my activation worked.  My phone is working for calling, but I have no data with the SIm.  I tried to scan the barcode again, but it won't let me do anything and says to contact Mobile.  I have done so several times and I'm still without data.  Should I cancel the plan and start over?  Will I still have the transferred phone number?

[agordin7]

I don't have a QR code and I want to switch my number from my Samsung phone to a new Apple iPhone. I need a QR code for this. So I requested a new e-sim thinking it would generate a QR code I could use, instead it just registered a new e-sim on my old Samsung phone and now when I downloaded and signed into the app on my new iPhone, it is asking me to pay for a new e-sim, which is total BS. Can you please correct this for me? Thanks!

[georgec]

The problem is your manual QR code doesn't work for esim phones that's not in your filtered phone database or its incomplete.

[LeeMcLeod1969]

The email is not in my SPAM folder as I checked.  I just never got it at all.

[LeeMcLeod1969]

I never received any such email and QR code.

[gbranscombe1963]

I can't install the public mobile on the new phone cause it wont let me bypass the mobile network setup 

[gbranscombe1963]

I want to activate my subscription on a new phone. I went to purchase esim and I did not get an email with a QR code. I can't bypass the connect to mobile network on my new Samsung phone. Can an email be sent to me with a qr code please. 

[steffinjack4]

Nice touch having the QR in the email is a simple change but a huge help if the app hiccups during setup. Definitely a step in the right direction Kids menu with prices.

[Posa]

But the QR code does not work, it's the wrong link

[sguergues]

Same here. Are they a scam?

[shabby121]

I did send 4 times request and even message on Instagram but no response from them as of yet

[slusagm]

why not ask PM to help instead?   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @shabby121 

what option you have after resend code? can you post a screenshot?

or you can submit  ticket to CS_agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[shabby121]

IT keep making me to click on Resend code but nothing else 

[shabby121]

it send code to my number and i have to wait 5 minute so far it didnt gave me any other option

[hTideGnow]

HI @shabby121 

you need to buy a new esim but PM will reimburse the cost

make sure you have PM app on the phone, login.  If it asks for 2FA, click didn't receive code and ask to send the code to email

after you login, just go to the Account page and click Purchase sim card and choose esim, and pay and install

after you have the new esim install, you can submit a ticket with PM and ask them to reimburse

[shabby121]

Hi, look like something didn't work for me in Esim. and then i deleted by accidently and unable to rescan as it says already used. now i am unable to use phone service and don't  know how to reach. please assist me

[JenniferSK]

I was getting the "unable to activate eSIM" message, I tried to scan the QR code in my email (that was in my spam folder) and it wouldn't work. Then I went to the iPhone settings, ==> Cellular settings, and looked at the SIMs section....I realized I had a Primary and Secondary SIM, both the same cell#, but I had the primary SIM listed as TELUS and it still showed active and the PUBLIC SIM also showed active, but it was the secondary SIM.

Once I changed the PUBLIC SIM to the Primary and the TELUS SIM to secondary (then turned it off), that activated my phone to start working, the cellular bars finally showed and everything seems to work now. 

I think this is the problem and simple solution that everyone is dealing with, it was very frustrating at first, but finally figured it out on my own after some research.

Click BRAVO if that helped! 🙂

[Edahwif]

Took me a while to figure it out. Make sure to update your phone. Or the app won’t work properly. It kept saying my phone was not compatible before I updated it. After you can access the app properly, then you can get a QR code. But don’t use the camera app to scan the QR code. Go to settings and activate eSIM. There you will have an option to scan eSIM QR code! 

[Jimsterrr]

QR was in my junk mail. Check your spam folder

[Jimsterrr]

These community forms are great! I need to install the PM app on my daughter's phone with a different email and then scan the QR code to her phone. The QR code was the hiccup it seems. I wish that part was more seamless

[Jimsterrr]

Mine was in my junk email. Check your spam folder

[superflyordie]

I just activated and never got an email with a QR code

[4KL]

It certainly is frustrating when you've made the decision to go with this provider. I ended up purchasing an actual sim through Amazon. Since those first few days the service has been excellent compared to my previous provider. It would be great if PM was able to clean up those initial hiccups that some encounter because the service afterwards has been great. I suggest you ask customer service to explain if you're options for an ESIM can't be fulfilled and why. They covered my cost of the sim. Hopefully it works out for you. 

[JudahWagler]

We had the same experience with the esim not working and the phone not being activated...No QR email either...Want to cancel subscription

[JudahWagler]

We did not receive an email with any QR code and the phone is not able to call out or receive texts. I want to cancel my subscription. 

[computergeek541]

---

@DennyCrane wrote:

Your screenshot included:

1) Your referral code. This is prohibited on this forum.

2) Your phone number. This is not advisable to share as this is a public forum.

---

The account number is also in the picture.

[DennyCrane]

Your screenshot included:

1) Your referral code. This is prohibited on this forum.

2) Your phone number. This is not advisable to share as this is a public forum.

[TimmyS]

• What did I post? I don't follow.