06-16-2023 02:57 PM
Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user.
This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience.
Stay tuned for more updates,
The Public Mobile Team
yesterday
I signed up for Public Mobile about half an hour ago and I was not able to activate my iPhone 13 with eSIM. Received an error saying eSIM failed to download. I also haven’t received the welcome email with the QR code. How long does it take to receive the welcome email?
07-20-2024 06:30 PM
07-16-2024 03:12 AM
I scan the QR code but got “unable to activate eSIM” error. Please advise.
07-14-2024 06:06 PM
I also didn’t get a we code i. The email - I didn’t get an email - I tried again a second time and same thing. It actually never got past the pay and download screen - I was charged for both anyway
06-28-2024 12:03 PM
I did not receive qr code in my email
06-17-2024 11:07 AM
no email received to date, what do I do in the interim
06-15-2024 03:58 PM
I’m in the same situation
06-05-2024 12:21 PM
esim we code not working
05-31-2024 02:45 PM
Hi, I signed up with PM with physical SIM card thinking that the SIM card will arrived in 2 days but it did not happen. I would like to change my subscription to eSIM so that I can switch over to PM ASAP. Can someone tell me how can I do it?
Now I stuck in the activation page without a physical SIM card number.
05-27-2024 08:43 AM - edited 05-27-2024 08:44 AM
@TimmyS - Hmmm, really odd. The activation summary should be in your email used to sign up with Public Mobile.
Seems like your subscription is not active yet, please contact CS_Agent here:
Submit a ticket via Chatbot:
⚠️Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️
If you just want it quick and easy, here it is:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
05-27-2024 01:27 AM
05-26-2024 08:42 PM
The QR code is here in your activation summary page like this:
05-04-2024 11:55 AM
@Kel708 did you use the app at all?? if your activate using the browser, after payment step, you will need the app to complete the rest of the activation
If you used the app and got to step 6 of the activation and still not working, Give PM another chance. Message support agent for help (or for refund)
05-04-2024 11:48 AM
No QR code I received. Where is QR for activation. Mobile Only took money and no reply after.
How can I cancel this. It's so frustrating for 24hours.
04-15-2024 06:02 PM - edited 04-15-2024 06:02 PM
@AlexDud Your app store location has to be set to Canada. If that's not possible, then you'll need to find someone else with access to the Canadian app store to download it on their device to complete the activation. Once activated they can delete the app and you can manage the account via the web.
I'm not familiar with the esim process, so hopefully someone else can jump in to answer that part.
04-15-2024 05:57 PM
I just got my activation email and the QR code for the eSIM was not included. Also I can't download the mobile app (not availaible in your region). Any solutions how to get eSim and install it on iPhone 14 Pro Max?
04-05-2024 07:22 PM
Just bought an esim and no QR was included in the email...frustrating procesa
03-29-2024 03:02 PM
Thats great but qr code does not work
03-27-2024 03:57 PM
ya. same.
i got a 'ticket' and they sent me the qr code in that exchange, and my iphone SE wouldn't enable it.
so that got me nowhere.
currently i can receive calls, and can text, but can not call out.
as far as i can tell, in this process, i have an esim, i've ported my number over to PM from koodo, but can't make a call.
any suggestions?
03-23-2024 07:05 PM
I just got my activation email and the QR code for the eSIM was not included
03-05-2024 09:16 PM
@JacobFlaglor Esim is single use at PM. They can't be transferred, and as soon as you delete it it's gone and you'll need to purchase a new one.
03-05-2024 08:37 PM
Although I have already purchased it already??
03-05-2024 02:43 PM
Cool
03-01-2024 09:45 PM
@JacobFlaglor Unfortunately you have to download and pay for a new one.
03-01-2024 09:35 PM
Hey! How do I get my esim back after I deleted it by an accident????
01-29-2024 11:47 PM
01-13-2024 01:49 PM
@Handy1 wrote:@leyu0330 This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately
Being able to move the SIM card from device to device is an advantage. You could use a different phone every day if you liked. You can't do this with an eSIM.
But being able to move the SIM card from device to device is a disadvantage. A thief could steal your phone number and phone service by installing your SIM card into another phone. He/She can't do that with an eSIM.
01-13-2024 01:42 PM
@leyu0330 This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately
01-13-2024 01:41 PM
I hope you include sending QR codes through email on repurchasing an esim. So wont encouter problems when we transfer from one phone to another. Or better yet please allow rescanning Esim QR codes. Not just a single use. Deleting Esim by accident mostly happen when you have multiple sims or when error occurs.
01-06-2024 09:32 AM
Submit a ticket or finish activation via the PM App