No data supporting

[Happy-12345]

Please investigate why there is no data in a few days as I have paid $25+tax for 10GB at 4G, thanks

[Meow]

PM has some issues with data. They are working on it so please be patient!

[Dunkman]

@Marian_ter06 

Known data outage affecting some customers the last few days. PM is working on a fix. ETA is still unknown.  You can try rebooting your phone or toggle airplane mode on then off. 

Here is additional information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Dunkman]

@Dawse 

Known data outage affecting some customers the last few days. PM is working on a fix. ETA is still unknown.  You can try rebooting your phone or toggle airplane mode on then off. 

Here is additional information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Marian_ter06]

I don’t have internet connection 

[Dawse]

Cannot use data when away from household or business wifi

[slusagm]

so, it is data outage only and not completed down ? like voice calls working?

if just data, yes, it is not an account problem on your side, There is an active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[Chen1485]

Try it still not working. When Telus will solve this issue?

[LeonLee]

I am located in Sudbury, Ontario, and I am experiencing a complete data outage on my Android phone. The mobile data stopped working entirely since last night, and it is still not working now.

I can make phone calls and send text messages, but there is absolutely no data connection at all.

I have already tried:

Turning Airplane mode on/off (waiting for over 30 seconds)

Restarting my phone multiple times

None of these temporary fixes worked for me. Is anyone else in the Sudbury area or on Android experiencing a permanent data drop like this?

Public Mobile, we need a real update and a permanent fix as soon as possible. This is deeply affecting my daily routine and work!

[slusagm]

---

@Steve1621 wrote:

I have 20 gigs I only used 5 gigs according to the web page but when I call it said I don't have any data plan.Witch I DO, thanks for making me miss the hockey game and fix this problem quickly.When I pay for something I expect it to work just like anything else or it's called thief , services not rendered according to contact, good day.

---

This is active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[slusagm]

---

@terencefap wrote:

I've rebooted, I've checked my data settings, no data limit set, no warning set, what's the issue? 

---

yes, it is not an account problem on your side, There is an active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[slusagm]

This is active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[terencefap]

I've rebooted, I've checked my data settings, no data limit set, no warning set, what's the issue? 

[Steve1621]

I have 20 gigs I only used 5 gigs according to the web page but when I call it said I don't have any data plan.Witch I DO, thanks for making me miss the hockey game and fix this problem quickly.When I pay for something I expect it to work just like anything else or it's called thief , services not rendered according to contact, good day.

[hairbag1]

@Chen1485 

many customers report losing data in the last 24hrs. Try cycling airplane mode to see if that helps. Try network reset. Telus / Public Mobile says they're aware and working to fix it asap. 

[Chen1485]

I have 1 Go data but I cannot use it.

[hairbag1]

@Louie15 

if you're in the Kitchener / Waterloo area or Moncton NB...there's many customers report similar problem. Telus / Public Mobile is aware and working to fix quickly. They suggest you toggle airplane mode...might work for a few seconds. You should reboot your cell occasionally also. Here's a link to Public Mobile latest post about that issue..

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[hairbag1]

@Tasha2344556 

you could try a network reset to see if things improve. If you're in the Kitchener / Waterloo area or the Moncton NB area...be aware that there's many customers report similar issue with their service. Public Mobile / Telus is aware and working hard to fix. You should reboot your cell occasionally also. 

[Tasha2344556]

Is anyone else having trouble with getting data on their phone. I have 60 gig data on all 3 of my accounts for different phones but none of them are working. I just renewed our plans on the 19th. When signing in it gave an option to keep your current plan or pick a new one. I continued with the same plans, but now my data doesn't work on all 3 phones. 

[softech]

@Jeannine12 

Check the following

On Android:  Check your Sim Card Manager and see if a Public Mobile sim shows there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if Public Mobile SIM is there.  If it is, make sure the PM SIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

And disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[porcupine]

Did you reply yes to the text message then remove your old Sim card and insert the new one 

[Chalupa_Batman]

Hello @Celina1992 

Please refer to this thread here. There have been data issues that PM is aware of and are working at resolving the issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[porcupine]

Mine is the same i reboot my phone and it worked must be a glitch 

[Celina1992]

Pay for 5G data - The last 4 days I have had no connection at all. Says I have no Cellular Connection. I have tried toggling airplane mode and restarting phone - when I do this is will begin working for a bit and than disconnect again. 

[Jeannine12]

I have no service after transferring number 

[Sansan]

Toggle airplane mode on and wait for a few minutes and turn it back off.

Restart your phone. There is a known issue which they are working on.

[Sansan]

Toggle airplane mode on wait a few minutes and turn it off.

Then restart your phone.