@Anonymous
I tried to exit this thread but someone left the @barndoor wide open so I think I'm going to let all the bulls... out. Like you I was a loyal longtime telus customer but was sick of paying way too much for the services I used. Unlike you I was a self confessed technophobe and flat out refused to join the 21st century technology age. In fact I had probably spent all of 10 hours online or in front of a computer screen in my entire life.
It was the passing of my partner in 2016 who used to handle all things computer that forced my hand and I gained an extra 9 hours of technology experience that led to my discovery of public mobile in some web article I read. But it was pretty clear to me when I first switched what was my late partners phone/service from freedom to pm that lower cost came with a price....online support only and DIY account management.
How is it if one has spent 2 years on a competitors BB that one is unaware of pm's business model? Then again I searched for answers on just about all of the competitor's "community's" and frankly they suck! But pm makes no bones about it...its on their advertising, the sim card packaging, the website and the community (neither of which I hadn't even been on until two weeks into my tenure as a customer)and I referred the bf and created our self serve accounts and I joined the community with a gigantic learning curve ahead of me just to prove to the bf that a call centre was unnecessary.
For one to spend two weeks on the community and determine that public mobile is never going to change or improve is very short sighted. Public mobile has continued to strive towards updating its website, the recently updated activation portal, the soon to come newly improved self serve accounts, the removal and return of number porting within your account with an industry wide standard procedure to prevent porting fraud. The removal of the sim card change in our accounts to prevent sim jacking until adequate security measures can be implemented.
A hiring drive to increase moderator staffing that has dropped average wait times from 48 hours to an average of 2 hours and often an hour or less. Simple simon improvements to prioritize support ticket urgency. Countless little glitches fixed from the 24 textless hours when returning from roaming in the US to some work in progress YMMV texts warning of autopay failures and upcoming credit card expiry.
Different types of promotions with extended flash sales thru email sign ups in response to covid-19, promocodes, more of more the merrier free gifts, plan improvements ( lol...mostly!) Remember folks the doubting naysayers to the improvement of the $35/1.5gb plan? Now with double the data at 3 gb! Public mobile halved the price of the 1gb data add on from $30 to $15 and the 200mb from $10 to $5. A much expanded choice of international calling add ons that almost universally lowered the price to mere pennies per minute.
The community itself has changed after feedback "contest" threads( kinda miss those where you could earn free 1gb add on just for giving your opinion). One on one phone call interviews between community members and pm managers and virtual google meet community feedback sessions that lead to more user friendly boards, easier to understand community rules, etiquette and tutorials to help new members get the most out of the community and cut down on repetitive questions about the community. And we're promised there are more exciting changes to come....Public mobile actually does listen to its community and tries to implement good suggestions sometimes suprisingly fast when feasible.
All this has happened ( and more I'm sure I haven't mentioned all of the changes) in the last 20 months since I moved my two accounts to public mobile and joined the community to get help, give help and share ideas. It's a heck of a lot slower around here nowadays I used to be able to stay up all night helping out now I'm lucky if we get hit by a spam attack in the middle of the night. We may have started out here to earn rewards but we stay here because we're addicted to helping others, saving money on our phone bills, both complaining and complimenting public mobile in the same breath and passionate about keeping affordable and accessible mobile plans and service for everyone!
One last thing before shut this @barndoor you may not want the $10 bonus referral credit nor give a $1 reward to an opportunistic member but since you can't seem to muddle your way by simple simon to submit a support ticket ( nor can I be bothered to be frustrated to no end) at some point you will need moderator assistance. I supplied you with a very effective and detailed post about how to send a private message to the moderators for a service request.
You may have left food for thought but I have left a feast for the eyes in the lounge. Enjoy!
https://productioncommunity.publicmobile.ca/t5/The-Lounge/What-s-for-dinner-tonight/td-p/610324
