Wrong email address

[Shades0208]

I signed my two kids up for service a few hours ago at one of your locations. When the guy entered the info for the one account he entered the email address wrong by 1 letter.

the second character of the email address is an H and it should be an A.

He said to come on the forums and a moderator should be able to fix this.

Thanks

Aaron

[Anonymous]

my dear your welcome to public mobile 

Be a little patient

the will contact you by Moderator Team,
and check it out your inbox Private Messages

Good Luck 

with a Beautiful Service 

you will be very happy

[Shades0208]

I tried the assistant with no luck.

I just sent a message to the mod team using the link you gave me.

Thanks   S--S

Aaron

[hTideGnow]

@Shades0208   This is an open forum.  Please go back to the post, click on the 3 Dots to remove the account number.

For email address change, the only way to do is with help of Mod,  Please  open a ticket with mod,

1. click on the Bubble or directly at : https://publicmobile.ca/chatbot

2. type:  I forgot my Self Serve user name

       Click   "Contact Us"

       Click "Click her to submit a ticket"

                you will then got to another page to open ticket. 

                There, you will be prompted to enter COMUNNITY Login (NOT My Account/Self-Serve) to validate your identity,

After you opened the ticket, monitor the Community Inbox here (Envelope on top right of the page).  Mod will communicate with you there.

[Anonymous · Accepted solution]

Edit: @Shades0208 , and remove your account number.

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck