I canceled my account half year ago but you still charge me every month

[wy2023]

I have cancel my phone number but you still charge me $15.75 monthly through my credit card. I forgot my phone number. How to handle this issue?

[wy2023]

I have private this issue to CS_agent. Thanks

[wy2023]

Yes. I did not check the bill till now.

[BKNS27]

@wy2023 

1/2 year and you just noticed now?

[hTideGnow]

HI @wy2023 

how you cancel the account?

you can check with PM support agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

you can ask PM to refund you the money as long as your account really cancelled properly, like ported out your number or you disabled the autopay on My Account 

please message PM since you cannot login and open ticket with chatbot.  Use this link to message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO · Accepted solution]

@wy2023, You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)