11-06-2023 10:06 AM
I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!
Solved! Go to Solution.
11-06-2023 10:13 AM
Thank you, I will give it another try -
11-06-2023 10:11 AM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here
11-06-2023 10:08 AM
clcik this link to message a Customer Support agent...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-06-2023 10:07 AM
To contact a CS Agent directly, use the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437