I can't do phone calls and I don't have data

[Ahmed2003]

I can't do phone calls and I don't have data

[hairbag1]

@Ahmed2003 

are you using a new-to-you phone that you recently purchased from someone ? Can you try that sim in a different unlocked phone ?

[softech]

@Ahmed2003 

you checked My Account?

and for peace of mind, check if your phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

[Ahmed2003]

Now it is give me this error message (not registered on network

[HALIMACS]

@Ahmed2003 

then, it’s likely your plan needs to be renewed.

Log into your self serve account and top up enough funds towards the plan of your choice.

Then reboot your phone, and you should have full services.

[softech]

@Ahmed2003 

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

if nothing works, message support here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Ahmed2003  Can you log into your account or dial *611 is account active or on hold. ? Have you tried rebooting the phone ?. When’s the last time you made payment ?

adding also check 

Outage map in your area: @Ahmed2003 

https://istheservicedowncanada.com/