refund needed

[poot]

I paid 185.00 to set up an account for a friend on my mastercard. Because the phone couldn't use an e Sim it kept telling me to get support and wouldn't allow me to use a regular Sim after that,  which was already installed. I spent 3  morninge and was sent in circles, mostly holding me up in evernightmare sign in. I did a factory reboot on the phone and took out the sim card. Now I just want to recoup my 185$ But I hear there are no refunds. I can't get a subscription and can't get my money back....and 'Im a member for ten years. 

[Zanerz]

I am so sorry to hear this
I hope this works out for you friend ❤️

[HALIMACS]

Yes, that is true @softech 

[softech]

@HALIMACS I was wondering too, but maybe 90 days plan 90 days payment??

[HALIMACS]

Why $185 @poot ?

The most expensive plan is less than half that  amount.

Is this inquiry the first one you’ve made towards getting this rectified?

[Handy1]

@poot  Please submit ticket with support to try and get straightened out . Best of luck 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@poot are you already working with PM agent? since it is a big amount, check with them. Or work with them to get the issue resolved.

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

And maybe you can explain what the issue is? maybe we can help if you provide us details 

[esjliv · Accepted solution]

@poot - CSA should be able to help get this working. Do you see all the funds in your Available Funds area, or where did all the $185 go? These funds will be used on future renewals if in Available Funds, but if charged mutliple times for some reason explain this to CSA.

Was to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.