I Am trying to port out of Public mobile but I am not receiving msg from public mobile.

[syedbukhari]

My new provider had tried multiple times but still no msg yet.

[softech]

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@darlicious wrote:

@Luddite 

Shouldn't this be ruled a tie? I believe in the Olympics they would award two golds🥇🥇 and @Anonymous 🥉would get the bronze. Lol!!!🤣🤣🤣

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I am perfectly ok with this..

https://www.livemint.com/opinion/online-views/sharing-an-olympic-gold-medal-can-be-about-maximizing-utility-11628527312867.html

Can @darlicious and I make HISTORY for PM Community??? 

(just don't tell me we both got disqualified for Conspiracy.. 😱 ) 

[darlicious]

@Luddite 

Shouldn't this be ruled a tie? I believe in the Olympics they would award two golds🥇🥇 and @Anonymous 🥉would get the bronze. Lol!!!🤣🤣🤣

[darlicious]

@syedbukhari 

Your pm account is active? If so and you cannot get the PAT(porting authorization text) then this is what pm says to do.....

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

We hope that you found this helpful! Feel free to visit this Help Article for more information. 

- The Public Mobile Team

[softech · Accepted solution]

@syedbukhari  You can contact your new provider for an update and they can re-trigger the porting SMS

If your new provider confirms that it is an issue on the PM side, you will have to open a ticket with PM using this link:  https://urlshortner.tiia.ai/Lc9xk8

Ref: Port Fraud Protection (publicmobile.ca)

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. 

[Anonymous]

@syedbukhari 

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

Number Transfer (Port) Troubleshooting, Click Here link  

or

Transferring A Phone Number During Activation, Click Here link