How to remove credit card information to cancel my mobile plan & account on renewal date ?
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01-24-2023 01:29 PM - last edited on 01-26-2023 12:29 PM by Dunkman
Dear Sir/Madam,
How are you ?
On 13th January, 2023 I submit ticket to ask the following question:
How to remove credit card information to cancel my mobile plan & account on renewal date ?
Up to now I do not receive and see my answer to the above question ???
Thanks !
Best Regards,
Lydia Diu
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Payment
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01-24-2023 02:13 PM
@lydiadiu168 That’s definitely the link you want to send message , also worth mentioning if you weren’t already aware if you have trouble signing into self serve it’s best to clear web browser and try incognito mode private mode or even another device like a lap top there’s cache issues is the reason for this
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01-24-2023 02:00 PM
I had problem login my account, so I used the following link to submit the question again:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-24-2023 01:53 PM
@lydiadiu168 you are good by disabling the pre-authorized payment. PM won't be charging you again
if you really want to remove the card, just open a ticket with PM support and only they can help with that. Since you had a ticket already, check the community inbox here and see if they replied
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
if not, just open another ticket:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
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01-24-2023 01:49 PM
@lydiadiu168 Try this link for direct message
to CS agent
while your already here and logged in the community
- you can send a private message to our CS_Agents by clicking here.
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01-24-2023 01:46 PM
@lydiadiu168 Did you create ticket by sending private message to CS Agent in the envelope in the upper left?
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01-24-2023 01:45 PM
I had diabled pre-auto payment on 13th Jan, 2023. Also on 13th Jan., 2023, I had submited ticket to ask the following question:
How to remove credit card information to cancel the plan & account on renewal date ??
Up to now I do not receive the answer or see the answer.
Thanks !
Best Regards,
Lydiadiu168
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01-24-2023 01:39 PM
So you are familiar, the folks you’re asking here are other community and customer members just like you. We are not public mobile employees.
On the little envelope icon in the upper right of your screen, is there a little red number on the envelope?
If so, there is a message there waiting for you to retrieve and review.
It may be the customer support agents responding to your ticket. You can either deal with them to manage this or do it yourself through the many options provided above by other members.
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01-24-2023 01:34 PM
PM is a self-serve service so all you have to do is login to your account and go to Payment and disable AutoPay.
It is not hard to do.
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01-24-2023 01:33 PM
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
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01-24-2023 01:32 PM
@lydiadiu168 Login into your account, go to payments, disable pre-auto payment. You may need to contact customer support agents to remove the card from the account.
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01-24-2023 01:32 PM
@lydiadiu168 You want to either disable auto pay before your renewal . Or if you port you number it will close account automatically otherwise you need support help to remove cc info right away
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port
for support
Getting support / submit ticket
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here
Or while your already here and logged in the community
- you can send a private message to our CS_Agents by clicking here.
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01-24-2023 01:31 PM - edited 01-24-2023 01:32 PM
@lydiadiu168 the quickest way is to login to My Account, Payment page and then manage payment method to disable Pre-authorized payment. Account will then be suspended at the end of the current cycle.
if you want to remove the card completely, open ticket with PM support
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437